Car replacement service from Aldagi

Drivers who purchase Aldag car insurance will have the opportunity to use an alternative car after an insured event. Aldagi has recently added this service for new customers.
Mate Narsia, Head of Aldagi Direct Sales, talks about the car replacement service in more detail:

• What does the car replacement service mean, and what does Aldagi offer to its customers?

The car replacement service in Aldag allows insured customers to use an alternative car in the event of an insurance event when the car needs to be restored at the service center, which creates additional comfort for the customer and makes the service perfect. This service can be used by all customers who purchase the appropriate package and insure a personal car worth more than $8,000. As for the terms of use, the car is replaced for 14 days during the year, and in case the customer needs this service for a short period of time, the remaining days can be used for another insurance event.

• What led to the addition of this service to standard auto insurance?

Aldagi constantly cares about the comfort of the customer, receiving insurance compensation protects the customer from financial loss, but in today's reality, each of us experiences a shortage of time. In our experience, any insurance package, no matter how perfect it is in terms of covered risks, needs to be improved and offered a service that will create complete comfort for customers from the moment of the insured event until the completion of vehicle repair. After issuing insurance compensation, customers often ask us for help, to find a service that would repair the car within a specific period. Deadlines are sensitive for both the customer and the service centers, so we think that the optimal solution is to replace the car with another car.

• What makes the service unique?

The service is unique for the Georgian market in general. Aldagi is the only one that has added this service to standard insurance. As I have already mentioned, one is compensation for financial losses, and the other is the repair process, which requires a certain amount of time. During this time, the car is replaced with an alternative car, which, I agree, creates additional comfort for the customer and avoids the discomfort caused by the repair process. This is the uniqueness of this service and the perfection of the product. We think that we will continue to develop the service in the future and offer additional comfort to our customers.